Turning an angry client into a happy one

The truth about our clients is we love them all. As the company that has such long history as Softhis, we met many situations and one thing must be said: there is no situation without the way out! I tell you how to turn an angry and difficult client into the good one!

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Communication

Last days I had a meeting with our potential client. When I asked him, how was the cooperation with previous company, he didn’t complain about their software, but poor communication. Let’s be honest. Communication is just like two-way street, it has to flow in both directions.

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